FAQ
Which payment options do you accept?
Visa
Master card
American Express
Paypal
ShopPay
Klarna (not available on Instagram or Facebook checkout)
Do you accept returns?
We accept returns within fourteen (14) days of the purchase date (excludes t-shirt and nail art). A 35% restocking fee applies to all returned items. Please see our policy page for more information.
Do you collect sales tax?
State laws require that we charge applicable sales tax on orders shipped to within the United States.
What shipping services do you offer?
Your package will be mailed through USPS or UPS. If your email is provided at checkout, you will receive your tracking number via email within 2-3 business days.
Can I ship internationally?
We only ship within the lower United States at this time.
My Mail just got returned, What do i do now?
When mail gets returned to us we will reach out to you via email. You will have 14 days to respond to the email. After 14 days your order will be marked as abandoned and no refund provided but you can contact us for store credit.
When will my order ship?
Our processing time is 2-3 business days before actual shipment. During High peak periods and due to the high demand of some of our products, please allow 5 to 10 days for us to process your orders before shipment. However we would ensure you receive your items in a fast and safe manner.
My Item was stolen, how can i get a refund?
Unfortunately, we are not responsible for lost or stolen items.
Once orders have left The SmartAss Look warehouse the package is in the care of the postal handler. Customers is required to submit a claim directly with the courier and follow their guidelines. USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- UPS customer service: 1-800-742-5877
My item is missing in limbo, I gave an incorrect address. Can I get a refund?
Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing packages WOULD NOT be honored. Meaning if USPS or UPS confirms delivery of your package but claims of not receiving package is received, Sadly, we won't give a refund.
- USPS customer service: 1-800-275-8777
- UPS customer service: 1-800-742-5877
My package was marked as delivered but I haven't received it?
Sometimes, USPS marks a package as delivered even though it's still in transit. Please give them some time, it's most likely on its way to you. If goods was stolen, a claim can be filed with the carrier.
Once orders have left The SmartAss Look warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- UPS customer service: 1-800-742-5877
My Item arrived damaged what should i do?
Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.
What to do if you receive a damaged product
1. Send a very Clear Picture of the Damages
2. Send your order number at time of initial contact to expedite the replacement process.
3. Give 48 hours for us to file a claim with the carrier, once its approved we would send you a brand new product.
Please note USPS claims are a little more complicated and takes longer to process . We assure you we would take good care of your damaged product swiftly.
My Item was stolen, how can i get a refund?
Our website is currently the main place for your purchase. Our shop is also connected to Facebook and Instagram where you can shop directly on these platforms.
Additional support & contact
For any inquiries please send us an email at Info@TheSmartAssLook.com.